Should it be necessary to return a purchase, Underwear Options provides you a choice of a refund or an exchange. As indicated in our Guarantee/Return Policy, all items must be returned to us within 30 days* of our shipping date in their original, new condition, with all tags attached, and in their original, undamaged packaging. Panties (i.e., briefs, thongs, strings, bikinis) and men's briefs must be returned unworn. *Christmas Holiday Exception – Items purchased at any time during November or December may be returned through January 31 of the following year. Note: All Hosiery and items from our "Just for Fun" department (item codes starting in "DG") are not returnable, under any circumstances. Please be certain of your size when ordering. Your refund or exchange will be processed when we receive the returned merchandise and verify its condition, usually within 10 days of receiving your return. We are not responsible for returns lost in transit to us and strongly recommend that you insure and track your return with the carrier. Underwear Options does not charge any restocking fees. Please note that Shipping and Gift Box/Wrapping charges are non-refundable. ____________________________________________________________ About Exchanges: We want to keep this process as hassle-free as possible. If you need to return a purchase and replace it with exactly the same style and quantity, but in a different size or color, i.e., an “even” exchange, it’s just a swap. No additional credit card paper-work is generated, and you don’t get charged any additional shipping for the replacement. If you want to return a purchase and replace it with a different item or quantity, this is considered an "uneven" exchange. An additional credit card transaction will be required for additional charges or credits, but you still don’t get charged any additional shipping for the replacement. ____________________________________________________________ Follow these steps for a refund or exchange: 1. Retrieve the Return Form that came with your order. 2. On the Return Form, indicate what you are sending back, note the reason for the return, and provide refund/replacement instructions. 3. Pack and seal your return securely (with all tags and packaging intact) and include the Return Form. Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. We prefer the use of the U.S. Postal Service, preferably USPS Priority Mail, to ensure a safe and documented delivery. We are not responsible for returns lost in transit to us and strongly recommend that you insure and track your return with the carrier. Send your package, including the Return Form, prepaid and insured, to: Refunds for purchases made by credit card will be credited to your original purchase credit card, usually within 10 days of receiving your return. Refunds for purchases made by check or money order will be refunded through a check mailed to you. If you do not have your original Return Form or packing list, please provide appropriate details for returning the product. Also, please reference your original order number, which was included in our order confirmation email. ____________________________________________________________ Shipping Charges: As indicated in our Guarantee/Return Policy, shipping fees are not refundable, and you are responsible for the cost of returning merchandise to Underwear Options. EXCEPTION FOR INCORRECT ORDERS: If Underwear Options has incorrectly shipped your order, first of all, we apologize. Secondly, you will be reimbursed for the cost of returning the package to us, and you will not be charged the shipping costs of the correct replacement merchandise. Also, we offer free shipping for U.S. orders of over $100. However, if you received free shipping on your original order of over $100, and you then return enough of your purchase that the total net value of your order (i.e., original order less returns) falls under the $100 free shipping threshold, we will deduct $5.95 from your refund to cover the cost of our original shipment. |
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