The following explains our policies. Refer to our Refund, Exchange and Return Procedures for more specific information related to sending your return back to Underwear Options, including the address.
Except as noted below, your purchases from Underwear Options have a limited 30-day guarantee (see Holiday Exception below for extended year-end return period). If you are not satisfied with your purchase for any reason, return it to us for your choice of a prompt refund or exchange, subject to the following limitations:
1. All items must be returned to us in their original, new condition, with all tags attached, in their undamaged packaging, and packaged to protect their shape. By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on next to skin. Please try these items on over your own underwear. We reserve the right to refuse returns on items that may not meet hygiene and health regulations.
Due to the delicate molded structure of bra cups, please return molded bras in a protective box (like they are shipped), not an envelope. Bras damaged due to inadequate return packaging will not be accepted.
- Ladies' Hosiery is not returnable, under any circumstances.
- Zimmerli Men's Socks are a non-refundable item. However, they may be exchanged or returned for store credit (less applicable shipping charges, if any).
- Please be certain of your size when ordering.
2. Items must be returned within 30 days of our shipping date. The shipping date will be indicated on our packing slip. Christmas Holiday Exception – Items purchased at any time during November or December may be returned through January 31 of the following year.
Special Note Regarding Late Returns/Exchanges:
If more than 30 days have passed since your package shipped and you would like to exchange/return any of your items, we reserve the right to accept or refuse them. If accepted, either an Underwear Options Store Credit may be issued to you for the original value of your return, or we will issue a credit to the credit card or PayPal account used for the original purchase less a 10% re-stocking fee (with a $10 minimum restocking fee) and shipping charges, if applicable.
3. Postage, shipping and insurance costs related to returns are the customer’s responsibility. We are not responsible for returns lost in transit to us and strongly recommend that you insure and track your return with the carrier.
4. Shipping and insurance fees are not refundable.
EXCEPTION FOR INCORRECT ORDERS: If Underwear Options has incorrectly shipped your order, first of all, we apologize. Secondly, you will be reimbursed for the cost of returning the package to us, and you will not be charged the shipping costs of the correct replacement merchandise.
Please note: We offer free shipping for U.S. orders over $100 and International orders over $300 shipped by the Underwear Options International Direct shipping option. However, if you received free shipping on your original order and you then return enough of your purchase that the total net value of your order (i.e., original order less return refund) falls under the free shipping threshold ($100 for US orders, $300 for international orders), we will deduct one of the following from your refund to cover the cost of our original shipment:
5. Your refund will be processed when we receive the returned merchandise and verify its condition, usually within 10 days of receiving your return.
- $7 for US orders
- $20 for Canadian orders
- $30 for all other international orders
6. Refunds for purchases made by credit card will be credited to your original purchase credit card. Refunds for purchases made by check or money order will be refunded through a check mailed to you.
7. Gift wrapping/boxing charges are not refundable.
Refer to our Refund, Exchange and Return Procedures for more specific information related to sending your return back to Underwear Options.