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Shipping


US and International Shipping Cost
Limitations
Processing and Delivery Time
Modifying or Canceling Your Order



Cost - United States:

We offer 2 shipping options within the USA, Standard and Insured:

Standard U.S. Shipping:

Please Note: Florida sales taxes, if applicable, do not count towards the free shipping thresholds indicated below, that is, sales tax is ignored when adding up your purchase.


Orders up to $99.99.... $7.00

Orders of $100.00 and over.... Free Shipping

Insured U.S. Shipping:

Orders up to $99.99.... $7.00 shipping plus $2.00 insurance fee.

Orders of $100.00 and over.... no shipping charge, $3.00 insurance fee.

We highly recommend that you select the Insured U.S. Shipping option. If your order is insured, Underwear Options will resend your order if the package cannot be located within 21 calendar days of our shipping date, and you notify us within 60 days of our shipping date. In other words, there is a minimum 21 day waiting period to file a claim, and a 60 day deadline to contact us regarding a lost or damaged package, both based on our shipping date. These timeframes are determined by our insurance carrier.

Once your package is in the hands of the U.S. Postal Service and on its way to you, Underwear Options has no control over the delivery of your package. Fortunately, our experience has been that lost or damaged packages are exceptionally rare. However, if you do not select the Insured U.S. Shipping option at the time of purchase, Underwear Options will not be responsible for merchandise that may be lost or damaged in transit.

Standard U.S. shipping may be by First Class or Priority Mail, at our discretion. Insured U.S. shipping is always sent by Priority Mail.

These rates include Alaska, Hawaii, Puerto Rico, the island territories, and APO/FPO addresses.

We ship to P.O. boxes at no extra charge.





FedEx Shipping Options (Mainland US Only, excluding Alaska and Hawaii):

Please call us at 888-823-6322, or email us at orders@u-options.com to arrange for FedEx shipping. This allows us to clarify and confirm the availability of items in your order.

FedEx Overnight*, all orders....$36.00

FedEx 2-Day*, all orders........$20.00

*FEDEX orders received by 5:00 p.m., Eastern Time, on any business day (i.e., Monday - Friday, except holidays) are shipped within 24 hours, if the merchandise is in stock, and are delivered on the next ("Overnight"), or second ("2-Day") BUSINESS day.


Shipping Cost - International:

Depending on your country, Underwear Options offers worldwide shipping from the USA using one of the following 2 methods:

1. Underwear Options International Direct

Underwear Options ships internationally directly to Australia, Canada, Hong Kong, Japan, New Zealand, Singapore, the United Arab Emirates, and the following European countries:
Austria Germany Netherlands
Belgium Ireland Norway
Denmark Italy Sweden
Finland Luxembourg Switzerland
France Monaco United Kingdom

You will find these countries and their related shipping methods in the "Country" and "Shipping" selections as you are checking out. If your order's destination is one of these countries, the following rates and policies apply:

Underwear Options International Direct Shipping Cost:

Priority Express
Canada $20 -
Australia $30 $40
Europe (countries listed above only) $30 $40
Hong Kong $30 -
Japan $30 $40
New Zealand $30 $40
Singapore $30 -
United Arab Emirates $30 -
FREE International Priority Mail shipping to the above countries on orders over $300.

Estimated Underwear Options International Direct Delivery Time:

Priority: 6 - 10 business days. This ESTIMATE does NOT apply to shipments to Canada, where unpredictable Customs delays make it impossible to provide a reliable estimate - please be patient. Tracking available to most locations.

Express: 3 - 5 business days. Tracking available.

All Underwear Options International Direct shipments are sent only by the U.S. Postal Service International option you select, with final delivery normally by the local postal system. International delivery timeframes are indicated above. This is an estimate, not a guarantee. We do not offer any other expedited international delivery options. Also, because of relatively high shipping cost, international orders are only shipped complete, that is, when all items in the order are ready to ship together.

EXTREMELY IMPORTANT Ė Customs Duties, General Sales Taxes (GST) and Value Added Taxes (VAT):
International shipping charges shown above DO NOT include possible import duties and taxes that may be charged by local postal authorities upon delivery in your country.


We have no control over the local collection of these fees, and no way to reliably estimate what amount you may be charged.

Also, note that we are required to specify the total retail value of the order on custom's forms, even if the purchase is intended as a gift.

2. International Global Shopex
Our store has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers who are NOT served by the "Underwear Options International Direct" shipping method described above. If you don't see your country listed in the "Country" and "Shipping" selections as you are checking out, simply put any items you wish to purchase in your Underwear Options shopping cart and choose the "International Global Shopex Checkout" button. The items will automatically be transferred from the Underwear Options shopping cart to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.

International GlobalShopex shipping costs may vary considerably based on four factors:
  • Order size & weight
  • Destination Country
  • Shipping preference
  • Duties and taxes collected by your government
These are determined during the International GlobalShopex checkout process.

Please Note: Unfortunately, free shipping, coupons and other promotions are not applicable to orders shipped by International GlobalShopex.

To see the shipping costs for your specific order, please continue shopping and begin your checkout.

International customers should note that all prices on this web site are expressed in U.S. dollars.

Limitations:

Shipments are limited to a single shipping address per order. If you want items sent to different addresses, please place separate orders for each address.

Please note: We offer free shipping for U.S. orders over $100 and International orders over $300 shipped by the "Underwear Options International Direct" shipping option. However, if you received free shipping on your original order and you then return enough of your purchase that the total net value of your order (i.e., original order less return refund) falls under the free shipping threshold ($100 for US orders, $300 for international orders), we will deduct one of the following from your refund to cover the cost of our original shipment:

  • $7 for US orders
  • $20 for Canadian orders
  • $30 for all other international orders

Processing and Delivery Time:

Availability: An * by the size or color options indicates that you may pre-order that size or color for delivery within approximately 2 to 3 weeks of receiving your order. Otherwise, the item is available for immediate delivery.

We will ship your order within 24 hours of receipt, assuming that all items are in stock.

Standard delivery time for in-stock merchandise is approximately 2 to 5 days in the US, and slightly longer to other countries. This is an estimate based on average order processing times. It is not a guarantee. Shipments outside of the continental United States typically take longer.

Fedex delivery times (Overnight and 2-Day) are stated in terms of business days and are based on receiving your order Monday through Friday by 5:00 p.m., Eastern Time. Therefore, for example, a Fedex "2-Day" order received on Friday evening, Saturday, or Sunday, will not arrive at your door until the following Wednesday.

Occasionally, shipment of your order may be delayed due to an item being out-of-stock. If we are currently out of stock in your selection we will inform you and it may take approximately 2 to 3 weeks to fill your order.

We will inform you by email if an item is out of stock. We hold orders until they can ship complete. However, upon request, we will split orders into an immediate shipment and the completing shipment, if each shipment has a minimum value of $100.

Your credit card is charged only as we ship items you have ordered. We never charge your card for the total price of an entire order that we can only fulfill on a partial basis.


MODIFYING OR CANCELING YOUR ORDER:

Orders may be canceled or modified prior to shipment. As soon as you place your order, a copy will be emailed to the email address you provided. You also receive email notification of out-of-stock conditions. Please check our correspondence carefully. If you would like to make any changes to your order, please email, call or fax us with your desired changes. If your order hasnít gone out, we will gladly change or cancel it. However, once it has been shipped, any modification or cancellation falls under our returns and exchanges policy, whereby you may incur additional shipping expenses. We never charge cancellation or restocking fees.


Note: Underwear Options reserves the right to hold any order for security review. Affected customers will be notified.









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