Underwear Options is very responsive to customer requests. They go out of their way to provide extra product information when asked. They communicate personally regarding backorders and provide options. Easy to deal with. Gracious. Dependable. This is an extraordinary Internet merchant. I won't order from anyone else.
It is always an extreme pleasure doing business with Underwear Options. Their customer service is exceptional....with an e-mail I have been able to modify an order whenever necessary. Their response is immediate, courteous, and accurate. I no longer shop anywhere else for my favorite brand of underwear and sleepwear. The quality of the merchandise they carry is outstanding!
This company is the best internet store I have ever used. As for customer service (a weakness in many internet companies), it ranks alongside any of the great stores on Madison or 5th Avenues.
The merchandise is very high quality, the packaging lovely, and the entire experience had a personalized tone that tends to be lacking in internet commerce today.
I didn't know about this company before I ordered, but I took a chance and what an amazing surprise. The most beautifully packaged items I have ever received. The communication was excellent. I will only buy
Hanro from Underwear Options in the future! And I will tell everyone I know to check this site out.
...while I have only placed two orders with Underwear Options so far, you are by far one of the best online/catalog companies I have ever dealt with and it has been a pleasure doing business with you.
I have always thought your company is one of the best on the web! The way you treat your customers makes me want to come back time and again.
Underwear Options has gone out of its way to develop my customer loyalty! I appreciate companies who take the time to ensure my satisfaction and wish all my purchases could be this easy and guaranteed! I will buy again and highly recommend them and their products.
I am amazed! In this age of UNsatisfied customers it is hard to believe a company like yours is available. You have brought back my faith in the spirit of customer satisfaction.
Thank you for the follow up. You folks are just outstanding to do business with. Your service and professionalism are absolutely on par with the quality products you sell. I look forward to more purchases in the future!
Excellent service. I was able to purchase items not on the web site as well [by contacting them]. The customer service/communication was outstanding. Shipping was fast as well! I look forward to future purchases! A happy/loyal customer!
As a former VP of two of the renowned retailers mentioned in other testimonials posted here, I can say that nothing has been exaggerated at all! You folks do a superb job. Your service and communication are absolutely incredible. The internet can be a very unpleasant experience, particularly when shopping for quality merchandise like the brands you carry. One could not have a better experience at the most prestigious retail shops in the world. I have had many transactions, including returns and exchanges, that were all handled flawlessly. Bravo!
They had what I needed when Nordstroms and Saks did not - so bigger is not necessarily better - and my items were delivered within a few days. I will use them again.
Very fast and efficient. Better than I expected. I am looking forward to buying from Underwear Options again.
Thanks, you're awesome!
Thanks for the great customer service...any more suggestions and I'd have
This was my second order, and it was just as easy and fast as the first time! Excellent!
Overnight delivery arrived less than 24 hours after ordered. One item was wrong, which was my fault, but the order was corrected quickly and personably by Customer Service. I would certainly order from Underwear Options again. Customer satisfaction is not just words to this company, they seem to mean it.
Their products are very high quality and the service was very professional and prompt. I received my order quickly and in beautiful packaging. I would definitely shop there again and recommend to my friends!
Super fast shipping...beautifully packed item...it was a pleasure to receive! Will definitely use in the future. Excellent all-around transaction. Thanks!
Fast and accurate service; items were beautifully packaged. I am very impressed with Underwear Options and will continue to order from them.
This is one of the best sites that I have ever used. It is easy to navigate, and the ordering feature was flawless.
Fast confirmation of order. I received the items within 3 days of making the order and that was placing the order on a Friday night. Excellent.
Received the bras. Thank you for ordering for me. I will order more from you soon --- your service was great!
The merchandise was exquisite. I will definitely shop your site again.
Quality, classy products with fast service and good prices. I look forward to shopping there again.
Received exactly what I ordered, in 3 days. European lingerie prices were low in comparison to shopping here in town, and I live in a large city.
Speedy delivery, simple but attractive packaging, and (most importantly) very reasonable prices.
Thank you so much for your email, that is really above and beyond the call of duty. When I do order new lingerie, I want it to be from you guys, because you've been so helpful.